Patient Satisfaction Survey
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Google Rating
4.9
Based on 85 reviews
Victoria House Clinic - Laser Hair Removal - Laser Tattoo Removal - Skin Treatments
4.9
Kelly CS
1754319671
Excellent, compassionate care from Mr Filobbos and team:I had a very positive experience with Victoria House Clinic. Mr Filobbos and his team consistently provided person-centred, compassionate, and high-quality care. They listened attentively to my health needs and concerns, offering a tailored approach throughout my treatment.Mr Filobbos’ clinical expertise and bedside manner are truly exceptional. The team always explained the benefits and risks of any procedure in clear and transparent detail, and I never felt pressured into any treatment for financial gain.Even when occasional issues arose, such as a cancelled appointment without prior notification, the team made genuine efforts to put things right. They have also shown consistent understanding and flexibility regarding health difficulties that can sometimes affect appointment attendance.Overall, I deeply appreciate the care I’ve received and would highly recommend this clinic for anyone seeking ethical, skilled, and compassionate medical support.
Laura Powell
1753558177
Lovely inviting atmosphere. Emma was really friendly and reassuring. I felt very comfortable having my treatment
Shabana Nahid
1751747696
Absolutely fantastic service from Chloe today! Polite, professional and very knowledgeable. You can clearly see that Chloe is passionate about her job and understands how to make people feel at ease. I would highly recommend :)
Renee Poulton
1751647419
Love it here. I have had 2 different treatments at Victoria and have been impressed with both the people who have performed my treatment and the actual treatment itself. Have recommended to friends.
Richard Smith
1749283926
You know when you are in safe hands when your clinician shares the same name as your daughter. Oliwia is a real credit to this wonderful clinic where my daughter and wife and received a range of treatments in Oliwia safe hands.
Antoin Mhic Artain
1744299614
Went for a consultation on laser tattoo removal and was told for March only they were giving a 50% discount on laser treatments, so instead of just paying for the one session, I paid £1035 in advance for 6 sessions of laser tattoo removal at the "50% discount", which was apparently time limited. A couple weeks later, I look online and see it's now a 65% discount for April, which would be £725 instead of the £1035 I paid in advance. So I was charged an extra £310 because I stupidly paid upfront for multiple sessions instead of just paying for one at a time. Contacted the clinic who said they wouldn't refund the £310 difference. I cancelled the remaining 5 sessions and asked for a refund on them and then , to add insult to injury, I had to pay £345 for the one session I had, which is now priced at £120 a session, in order for them to refund me my remaining money. I basically got ripped off and I am only getting a £690 refund. I should never have paid in advance. It's a very shady business practice considering they're already grossly overpriced compared to other clinics. Most other places are charging less than £400 for 6 sessions and that's without a so-called sale, but I went with this clinic because I thought they were professional, trustworthy and it was convenient and close to home, I was wrong. I also wasn't told they have a "sale" every month, it was made out to me as though this 50% discount was a rare, time limited offer.Lying by omission. I'd rather take the financial loss than have them give me anymore medical treatments, they clearly can't be trusted.I thought I was dealing with medical professionals, not something akin to a sneaky used car dealership, hence my willingness to pay their obnoxiously inflated prices. Lesson learned.
A Izamis
1743506444
Highly Recommend VHC, All staff are very friendly and Hannah is excellent & very professional.
Becky O'keeffe
1743243529
Oliwia is amazing, she makes you feel completely comfortable and relaxed. She takes you through every detail, she knows her stuff! I would 100% recommend her...I have already!!!
Barinder Purewal
1743010606
I enjoy coming to Victoria clinic staff are very welcoming and Sally is very professional and goes through the procedure x
Georgia Manders
1742990682
I contacted Victoria House Clinic as I was diagnosed with PCOS 10 years ago and have suffered with thick dark hair on my face ever since. I was shaving the hair off my face twice a day and it got to the point where I was getting a rash all over my lower face and neck. I spoke to Sally about this and she has been great! I shave 1-2 times a week and the hair is much lighter when it does finally grow back! I would 100% recommend the laser hair removal here. Sally is very lovely and friendly, I even recommended my mom to her as my mom also suffers from the same thing.
Jade Seabrook
1741955037
I have attended Victoria House Clinic for anti wrinkle injections , for just over a year. George, Emma and the team are so warm, welcoming and extremely professional. They are happy to sit and answer any questions you may have and really put you at ease. The clinical rooms are incredibly clean and private too.I highly recommend Emma and I couldn’t be happier with my results!
Roy Loyi
1741709618
Very nice experience, sindy was very professional and very polite. Clean building and clean rooms. Definitely recommend others.
Christina Fee
1741432994
Highly recommend Victoria House Clinic. I've been getting laser hair removal and have been so impressed with the results. Hannah is great, always feel at ease and everything is very professional.Affordable prices and even better that they offer a discount to those with PCOS.
Siona Anand
1741385406
Fantastic clinic offering a wide range of treatments. Hannah has been wonderful for laser hair removal, she’s professional, highly knowledgeable and very very good at what she does. I have been so pleased with my results so far and can’t wait to have more treatments at Victoria clinic. Highly recommend! X
Ahad
1741373903
I’ve been with Victoria house clinic since it’s been opened. Very elegant/stylish set up, lovely staff (shout out to Cindy and sally) top ladies. Always bubbly and chatty. I would recommend Victoria house 10 times over, it’s the best place in Birmingham. Prices are good and they will always look after you. Sam
Annabel Markham
1741349091
I was diagnosed with PCOS in september and i have always wanted to have laser hair removal, i went to so many places making sure i chose the right one. As soon as I walked in to this clinic and met the wonderful Hannah i knew this was the right decision. Hannah and the whole team at Victoria House have made me feel so comfortable and welcome, it makes such a difference. This treatment has honestly changed my life & i would recommend Victoria House and Hannah herself to anyone.
Sullivan Chandler
1741294293
Couldn’t recommend more, the service from start to finish was professional and at all times I felt like I was in safe hands. Dr George was great in explaining the procedure and detailed all important information prior to surgery. George and Casey ensured I was comfortable throughout the surgery and delivered excellent after care. I really appreciated Sindy who was always transparent in payment and also time schedules, she also checked in on me via message to insure I was doing okay!
Andrew Kwok
1741273106
Dr George and his team are so professionalfrom start to finish.They were all very warm and welcoming. Thank you! Wai May x
Louise Martin
1741272182
I have been coming to Victoria House Clinic for over a year now, it’s such a lovely clinic, everyone is so friendly and professional and all the treatments I have had have been amazing and I’ve seen great results. I love the Dermalux treatment! I have just bought some chemical peels, Hannah’s advice has been invaluable and I will definitely be booking in for more x
kelli organ
1741191448
Victoria House Clinic has been nothing but a wonderful experience, I would highly recommend to anyone, in fact I have! Staff are all so warm and friendly, putting you instantly at ease. Thank you all.
Hugh Jagger
1741184166
I have been going to Victoria House Clinic for laser hair removal, and I can’t recommend them enough! My specialist, Hannah, is amazing. She always puts me at ease and offers a truly personalised service. Despite having thick hair in my beard area, I’ve already seen noticeable reduction in growth. The clinic’a atmosphere is premium, and the staff are all super friendly and professional- plus, they’re all pretty easy on the eyes! They’re also really understanding when it comes to rescheduling appointments, which is a huge plus. The prices are competitive for the high- quality service you receive. If you’re considering laser hair removal, I definitely recommend Victoria House Clinic!
A W
1741127466
I’ve been a laser hair removal client at the Victoria house clinic for over a year now and have the amazing Hannah as my clinician, who always does a thorough and high quality job each session. She’s really personable and efficient, which makes the whole experience seamless each time. I initially came to this clinic following a period of time at SKIN clinics, where I left due to the decline in service quality. As soon as I came to Victoria house, I could tell the difference already. There are so many great things including the cleanliness, aesthetic, really personable staff and flexible method of communication.
Jyoti R
1741114674
Amazing Clinic! Super friendly and professional staff. I have to give a special mention to Sally who is just brilliant! I’ve trusted Sally for years for my treatments, she’s always happy and ensures that I’m comfortable throughout, couldn’t recommend her enough! Thank you so much ☺️
Samantha Tippins
1741107139
Emma is great at making you feel comfortable during the procedure, as someone who is new to these types of treatments I wasn't sure what to expect but Emma reassured me throughout.Fab clinic, highly recommend.
Coral Taylor
1741105436
Hannah has been, and continues to be a wonderful therapist in performing my laser treatments. She always puts me at ease, explains procedures and observes correct practices in the clinic . The clinic is beautifully and tastefully designed, and the rooms are aesthetically pleasing. Hannah uses the latest technology and I am more than half way in my hair removal journey. She is so calming and reassuring, giving such good costumer service. Honestly the experience is worth it.
Sammi Allwood
1741101797
Had such a lovely treatment with Emma - she’s wonderful at explaining the process and walking you through the whole thing.She’s clearly very passionate and knowledgable, along with being super friendly. Would recommend seeing her!
lola reeves
1741094794
I get laser hair removal with Hannah & I couldn't recommend enough! Shes so friendly and professional, my results are perfect!
Cait T
1741092929
I’ve been coming to Hannah for over a year now and I’m so happy with my results of my laser hair removal ! The prices are amazing, and I feel so much more confident. Hannah is so lovely and is very professional also.
Fiona Hill
1741092898
I highly recommend Victoria House. I was apprehensive on my first appointment however Hannah put me at ease and made me feel very comfortable. If anyone is considering laser hair approval, I wouldn’t hesitate to recommend Hannah and Victoria House.
Sarah & John Tubb
1741090298
Victoria House Clinic is highly recommended. The staff are extremely knowledgeable and highly professional, they make you feel very welcome with such kindness and put you at ease with any concerns. Personally, I am extremely grateful and pleased for the advice and treatment received. Thank you VHC 🙏🏻
Zohra Baig
1741089661
I have had nothing short of a 5-star experience from the team at VH. Hannah in particular has always been amazing. She is friendly, courteous and has never once tried to be pushy or salesy in her approach, which often makes me nervous about cosmetic clinics. I have seen such amazing results from my treatments and am really grateful to Hannah and team for that!
Meg
1739998783
I have nothing but praise for Victoria House Clinic. All staff are friendly and knowledgeable, and the clinic is so clean and well-presented. I felt comfortable from my very first visit, and have had quite a few different treatments here now. Most recently I have been having a course of chemical peels with Sally, and I can't believe the difference it has made to my skin! I used to suffer with fairly severe acne, and my skin now is much clearer and smoother! I never feel pressured into committing to anything, and every question I ask Sally, she always has a coherent answer for. Would highly recommend this treatment, and this clinic as a whole. Thank you so much!
Alisha Bains
1734289236
I had laser hair removal with Hannah. I'm very happy with the results, I noticed good results pretty much as soon as the sessions started! I knew I was in good hands with Hannah, I felt comfortable and relaxed throughoutI would recommend having laser hair removal done here! :)
Melissa Zara
1726668888
I have been coming to Victoria house now for a few months to have a course of laser hair removal. Having had laser before now I can safety say that Victoria house has been the best. I have met both Sindy and Sally, and both have been absolutely fabulous. They are professional, informative whilst offering a friendly and approachable attitude making you feel comfortable whilst having your treatments. I don’t think I would ever go ever where else for my treatment now, great service! On top of this, the clinic has its own private parking and the building is gorgeous, the waiting area is so welcoming and there are toilets and refreshments available .
Ben Maskrey
1726258939
Fantastic service from Hannah. I’ve been a couple of times for SMP removal and each time Hannah has taken the time to make sure everything looks amazing and that I’m comfortable throughout the process. 👍🏻
Josette Tumbos
1723468027
Giving them a full star for the treatment I received. The clinic and everyone I met were very professional and welcoming and they are expert in their field. George (Mr. Filobbos) and Mohamed (Mr. Maher) gave me a VIP treatment and they would do the same for all their clients.
Ayzah Iqbal
1722001252
Truly the epitome of private expert-led cosmetic treatments, this clinic deserves more than 5 stars!Choosing a clinic for the treatment that I was wanting to have done (Excision on my face) which is a sensitive area, was important to me and I am glad that I chose Victoria House. The service I received from my consultation right up to aftercare has been fantastic! Sindy has an uplifting aura and energy and has been absolutely wonderful throughout my treatment journey making me feel very welcome, supported, cared for and at ease, always smiling and re-assuring especially during surgery, a huge thank you to Sindy for this. Both Dr George and Dr Mohamed are specialists in this field and I am very happy with my decision as the surgery was smooth, efficient and was done with such precision echoing their professionalism. Both Dr’s were especially kind and re-assuring from the consultation, to the surgery and post op visits. Seeing the results 4 months on, I am very happy and will definitely recommend this clinic to my close family and friends! A huge thank you again for the amazing service.
katie lea
1716409503
I have started light therapy with Sally, she has made me feel comfortable from the first consultation and discussed with the onsite doctor the best option for me. Sally offered a professional, safe, understanding environment and answered all of my questions, catered to my schedule and discussed a plan moving forwards. I am looking forward to going for my light therapy sessions and seeing an improvement in my skin! :)
Charlotte Lea
1714667052
I had my first Dermalux treatment with Sally today and although I was very conscious of the appearance of my skin, Sally made me feel very comfortable and at ease. I felt like I could trust her expert opinion and was happy with the results from my first session. Sally took the time to fully understand my current condition and was very helpful in recommending and giving treatment. I have booked a second session. Thank you for today Sally.
Katie Stubbs
1709287653
Sally was very friendly and explained everything in detail to me. Very clean and beautiful clinic, cant wait to continue my treatment
Rob Morgan
1709140263
Recently had a treatment with Hannah..Fantastic service,felt comfortable throughout,highly recommend!!
samizarrin41
1707405707
Hannah did an amazing job doing my balance facial, she made me feel relaxed and comfortable. The facial itself was great and my skin is glowing! Hannah listened to my concerns and gave advice for me to follow. The place is aesthetically pleasing and all staff are friendly & welcoming. On-site parking, refreshments & a comfortable waiting area. Will definitely be back! Thank you!
Hasan khan
1700155724
I had a fantastic experience with Sally during my laser hair removal consultation. She exhibited utmost professionalism, explaining the procedure thoroughly. The service was excellent, and I felt well-informed and confident moving forward with the treatment. Highly recommended!
Hajra Rashid
1698303787
I booked in recently for a consultation with the Dr and he gave some very honest and sound advice re my skin concerns which I really appreciate and pointed me in the right direction.The following week I booked in for a balance facial which was absolutely fantastic I left feeling refreshed.This will now be my regular clinic going forward for all my upcoming treatments.And I won't forget to mention all the staff are ever so attentive and friendly and the building itself is beautifully presented.
Nathan Briggs
1697468609
I attended Victoria House Clinic for laser tattoo removal, from start to finish the whole process was professional and well explained, I felt at ease and understood every thing that was happening. I would highly recommend this practice. The clinic practitioner Hannah was very knowledgeable and professional 10/10.
Sonia Majid
1693436624
Today I went to see sally for my LHR consultation. I felt comfortable and at ease. Overall very happy. I cannot wait to start my LHR journey so excited.
Rebekah Jayne
1690728793
I had been to a number of different clinics to start laser hair removal and as soon as I stepped into Victoria House Clinic, I knew that this was the clinic for me! Some of the other clinics were too pushy, pretentious or so busy you felt like you were in a production line. At Victoria House Clinic, you get everything you want from the experience and Sally and Sindy are so friendly, they take the time to make you feel at ease, explaining the process step by step. I am absolutely thrilled with the result and can’t recommend them enough! Thank you!
Stephen N
1687358692
This is a really nice clinic! Sally and Sindy are friendly and welcoming and make you feel at ease. George listens and explains the procedures really well and talks you through the process as he does it. One very happy client, 5 stars from me!
Luana Santos
1686154648
This clinic is amazing. I had my consultation today and I felt so comfortable and welcomed. Great prices, amazing staff and the clinic itself is super elegant and modern. Highly recommended 🤗
Leanne James
1682013245
Absolutely amazing experience. Sally made me feel really comfortable, explained the process thoroughly. She was kind, helpful, gentle and polite. The location was easy to get to and find. The other staff are really friendly, welcoming and pleasant. The procedure wasn’t painful as I thought. Definitely recommended Victoria house clinic.
Joy Seward
1675968998
Well looked after. Follow up call to check everything was ok. Lovely doctor. Highly recommend.
Elaine Wright
1675162289
Hannah is both friendly and professional. She puts you at ease when having your treatment. Highly recommend.
Katie Rooker
1674574859
I originally won a competition for 6 sessions of LHR on my underarms, I’ve always been sceptical over LHR as I’ve heard story’s of not working etc. But after completing just two session of my underarms I was amazed at the results so decided to book in for full body LHR with Hannah. Hannah is so professional and friendly. I have also just branched out to have vascular treatment on my face as I had a broken capillary that I was always conscious of, can’t wait to try some more treatments - currently have my eye on the mesoestetic facials treatments! Couldn’t recommend Hannah and the Victoria house clinic more highly!Katie x
Lucy Brown
1674030583
I’ve had 2 sessions of laser hair removal now and I could not believe the difference just after the first session, not much regrowth at all. Sally is no nice and professional and puts you at ease, the treatment is not painful at all. I can’t wait to see the end result and I’ve already been looking at what I can have done next!
ALTAF DIN
1673971148
Great work and friendly staff good customer service would recommend to anyone to try there service
Amina Vaead
1671033309
Today I had my first hair laser removal treatment, company is top notch. Would definitely recommend to friends and family. Sally is amazing she knows what all the machinery is. Also all the pre and after care of your certain treatment. Prices are great for the service and atmosphere. Thank you
Claire Stevens
1670518151
Had a consultation and very happy to proceed with treatment. Very knowledgeable staff and super friendly. Thanks so much.
Laura Billington
1668088343
Iv just had my first laser hair removal session with Sally and I could recommend her enough. She was professional, extremely knowledgable and put me at ease straight away. The clinic is beautiful and you automatically feel relaxed once inside … if your thinking about booking a consultation you really won’t regret going here.
Simran Ubbey
1666805202
I visited Victoria House Clinic today for my patch test appointment. Both Sally and Sindy were so welcoming and friendly throughout the whole time there. The clinic is so lovely and clean. Both were extremely informative and so helpful. Sally made sure I was completely comfortable and made sure I was getting the best for my money!I would highly recommend Victoria House Clinic!
Leanne @ MiSmileBirmingham
1666351927
I had a consultation with Sally on Wednesday and she was Lovely and made me feel at ease! Although I couldn’t start my laser hair treatment just yet as I am awaiting the all clear from a procedure, sally has honoured the current discount for when I can start the treatment which was very kind. The clinic itself is beautiful and modern i can’t wait to go back.
Mark Wightman
1665497428
The clinic is clean and modern with plenty of parking. Both Sindy and Sally are friendly, very professional and the treatment offered was excellent.
Olivia C
1665483470
I had a great experience with Sally for laser hair removal. She is so warm and friendly and she explained everything to me clearly. The clinic is gorgeous. Highly recommend.
Ann13 Baby
1665158628
Sindy was super, she took the time to explain everything to me and made me very welcome.Thank you see you again soon.😊
Charlotte Ryan
1665061023
Lovely experience meeting with Sally, very informative and patient, can't wait to start my course of laser hair removals
del
1665050028
Visited the clinic today for lazer tatto removel Professional staff and outstanding service would definitely recommend
Christine Farrell
1664978534
Exceptional.. Sally who I met today was so lovely really helpful and made me feel comfortable, Victoria House itself is a stunning clinic immaculate and the decor is beautiful. Really looking forward to my next appointment would definitely recommend
colin sturch
1664467519
From the moment I arrived they made me feel at ease . Very professional from start to finish . I couldn’t recommend Victoria house clinic enough .
K Smith
1663251815
Exceptional clinic and staff. Highly recommend. The building is beautiful and the staff are amazing! Very knowledgable!
Sonia Bibi
1663224322
Visited Victoria House clinic for the first time yesterday and I was slightly nervous about trying somewhere new, however, I didn’t need to be nervous. Both Sindy and Sally were very welcoming and from the moment I met them, I felt at ease. They both are friendly and professional. Sindy was very thorough and extremely knowledgable during my Laser hair removal consultation and I can’t wait to start my journey with them.
Christophire Lad
1663180012
Went for a consultation on a tattoo removal, the place caught my eye the moment I seen it, great prices and looks very very clean and smart
Chloe Lynn
1663150626
I visited the clinic for laser hair removal, both Sindy and sally were very professional and made me feel very comfortable with my procedure. Can’t wait to go back for my next appointment!
Chloe K
1663149961
I had a great experience here! The service was great! Everything was handled very professionally and Sindy was very reassuring! I highly recommend and I will be back! Thank you so much!!!
sue russ
1663090469
Exceptional Clinic with exceptional staff, Highly recommended! Sally made me feel very welcome and comfortable, she was very professional, experienced and knowledgeable. The clinic is beautifully decorated and they have a high level of cleanliness. They have the latest and best machine for laser, which was why I originally chose them. The price was very reasonable too. I found the treatment to be comfortable and Sally made it easy to feel relaxed. If you want laser hair removal with an amazing result from an experienced therapist, then this is the clinic you need.
Jane Hadley
1660838130
Amazing service, friendly & knowledgeable. Look forward to the rest of my laser treatments!
Call: 0121 289 5777
